Excellent articles by John and his partners are available at The New Science of Fixing Things.  They include:

• Convergence by Elimination in a game of Sudoku
  David shows how we naturally gravitate toward effective tactics to solve problems using the game of numbers that started in Japan and is now the rage in Europe and the United States. This clever presentation shows David's unique style of linking current events to historical references.
• Three Good Questions (and one that is not so good)
  John and David talk about the questions we have to ask ourselves to be able to solve any problem... and how we can get ourselves off track with poor tactical questions. Do you try to answer this not so good question and wonder why it gets you confused and off track?
• Strategy, Structure and Tactics
  John takes an in-depth look at how leadership must consciously work to keep Strategy, Structure and Tactics in phase, but how the cards are always stacked against them.
• Cultural Change: Not Required
  After completing projects in India and China, John reflects on non-technical lessons learned.
• Fixing Things
  In this article, originally published in Warranty Week, John describes how to convert problems to projects.
• Remembering Dorian
  John reflects on the last time he worked with Dorian Shainin
• Machines Don't Have Issues – Only People Do
  If you have issues, go see Dr. Phil. John talks about how sloppy language leads to sloppy thinking and poor tactics in this article originally published in ETC: A Review of General Semantics.
• The Model for Solving Technical Problems
  John describes how his thinking has evolved, resulting in The New Science of Fixing Things